Refunds and Returns Policy

At Dice Opulence Beauty, we strive to provide high-quality products and a seamless shopping experience. However, certain conditions apply for refunds and returns. Please read our policy carefully.

Return Eligibility

You may request a return or refund under the following conditions:

• The wrong item was delivered.
• The item delivered is defective.
• The item was lost or damaged during transit.
• The item is past its expiry date.
• The order was delayed beyond our promised delivery timeframe.

Non-Eligible for Return or Refund

We cannot approve a return or refund if:

• You changed your mind about the purchase.
• You bought an item by mistake.
• You were testing the system to see if the item would be delivered.
• You are unreachable after placing an order.
• The product falls under non-eligible categories such as fragrances and wigs.

Return Process

• Items must be returned within 7 days of receipt.
• Items must be new or slightly used and in their original packaging.
• A restocking fee of KES 0 applies.

Return Methods

• Drop-off Location: Physically bring the item to our shop.
• Mailing Services: Use a courier or mailing service to return the item.

Note: Customers are responsible for the cost of the return shipping label unless the return is due to an error on our part.

Refund Process

• Refunds will be processed within 7 days of receiving and inspecting the returned item.
• Refunds will be issued using the original payment method.

For inquiries or assistance, please contact us at info@opulencebeauty.co.ke.

Thank you for choosing Dice Opulence Beauty!